How We Built Our AI Email Assistant: A Behind-the-Scenes Look at Cora

[00:00] This is my inbox. [00:01] Normally, before Quora, I was not an Inbox Zero person. I had just thousands of emails here in my inbox. And if you click into Quora, you go here. [00:11] And so for people who are listening, he clicked into Quora. And what you see is a bunch of different sections of this brief. And each section takes a bunch of emails that we think fit that section and then categorize it together and summarize it. [00:41] and we were like, holy, like, [00:43] like it feels cleaner. - It's so quiet. - Yeah, it was quiet. - I remember getting my first brief and thinking, [00:51] This is so much better than, [00:54] than what my life was like before. [01:09] This podcast is supported by Google. Hey everyone, David here, one of the product leads for Google Gemini. Check out VO3, our state of the art AI video generation model in the Gemini app, which lets you create high quality eight second videos with native audio generation. Try it with a Google AI pro plan or get the highest access with the ultra plan. Sign up at Gemini.google to get started and show us what you create.

[01:39] Welcome to the show, everybody. [01:41] Thanks, Dan. [01:42] Thank you. Glad to be here. Thanks for having us. So today is a really big day. We are officially GA-ing Quora. [01:49] Cora is the AI email assistant that we've been building for the last... [01:52] basically almost the last year. It's been in beta for the last six months. It's had 10,000 people on the wait list. Now it has like over 1,000 daily active users, which is incredible. It's like one of the most sticky products that I've ever seen. And it's something that everybody on the team uses every single day. It's like a total delight to use. And it's so fun to finally have it out where anyone can use it. And so I wanted to bring the whole team [02:22] what the product is, how we got here, what it's been like to build it, what we've learned, and where we're going. Let's go around and everyone introduce themselves. Brandon, you want to start? Yes, I'm Brandon. I run the studio here at Every, and I help run the consultancy. [02:37] Karen? [02:39] I am the GA. I'm building Quora. I'm writing the code. I started writing all the code by myself, doing support, features, everything. And then... [02:52] got Nitesh on board to join the team to ship features because we felt there was something we needed to go quicker even with AI you still need to have people so [03:05] That's Vanitas Joint. [03:07] Yeah, and I'm Nitesh and I'm the engineer and engineer at Quora helping Kieran

[03:12] I'm the newest member of the team. I'm having fun helping here and build good stuff in Quora. Basically, we're just jamming on, like, how can we use AI the best way to build Quora, which is really, really cool. [03:25] Yeah, basically for anyone who's been following along with the podcast, they actually don't build anything. They just tell Claude to build stuff now. So if you're interested in how Cora's gotten built, like all the details, definitely go check out an episode we published like three weeks ago on Claude Code. [03:42] But yeah, I want to start with... [03:45] showing people the product, because I think that's the best way to get to understand it and get excited about it. So Kieran, maybe share your screen. And while you're doing that, I'll tee it up a little bit. [03:57] I think a good way to think about what Quora is, is it's sort of like having a chief of staff in your inbox for 15 bucks a month instead of 150K a year. And the thing that it does for me is I just have that kind of like, [04:13] it's handled feeling where I'm just like, [04:15] someone is taking care of my email so that I don't have to think about it and I can focus on stuff that actually matters to me. And Cora does three things. One is it screens your emails, so it decides what needs to be in your inbox and what, [04:27] what you don't actually need to see. So like anything urgent, anything you need to reply to from a human gets to your inbox. And also, the second thing it does is it pre-drafts replies. So when an email comes in that you need to respond to, it will take a look at your writing style and previous emails you responded to like that and try to draft a reply for you. So it saves time that way. And then twice a day, it sends you a brief summarizing all of the stuff that comes into your inbox that you need to read, but you don't need to respond to. So you sort of just scroll through

[04:57] And in 30 seconds, you've read through your email and it's done. And that's what Kieran's looking at right now. So Kieran, do you want to just go up to the top and talk about what we're looking at? [05:07] Yeah, so... [05:08] There are two things here. This is the product Cora, but obviously you have your inbox as well. So [05:15] This is my inbox. [05:17] Normally before Cora, I was not an inbox zero person. I had just thousands of emails here in my inbox and now, [05:26] the main leaves I was on vacation last week. That's why I didn't read all my briefs. But mainly what I see here are briefs and everything else that's in here. [05:36] uh, [05:37] I should [05:38] do something with. [05:40] And this is funny, like we were, I was invited to Cora as well. So really the idea is to [05:48] gets to the most important things in my inbox and [05:53] Open the brief and look at my brief. [05:56] Can you show us what that brief email looks like? That's actually good. [06:02] So... [06:03] What I do is I can open my brief within Gmail and it will give me a number like 84% of my emails today are handled. [06:14] And it will give an overview of the stuff that's, [06:18] in [06:19] debrief so I can kind of see like hey I can scan over it and [06:24] Everything... [06:25] important will also be highlighted.

[06:28] you don't need to go into Quora, but you can. And if you click into Quora, [06:34] You go here and you can dive deeper. [06:39] And so for people who are listening, like he clicked into Quora and what you see is this, [06:45] really beautiful like oil painting of a sky background like it's a very kind of [06:51] different [06:52] aesthetic for email software. And then there's a bunch of different sections of this brief, and each section takes a bunch of emails that we think fit that section and then categorize it together and summarize it. So if you go back up to the top, Kieran, [07:10] So yeah, talk about each section. [07:13] Okay. [07:14] So yeah, I jumped to Wednesday, the afternoon brief. You can see the background change as well to afternoon. And... [07:22] The most important stuff is on the top. It's called important info. It means you should know about it, but it doesn't mean you have to take action. Like anything that needs your immediate attention or action, [07:35] will stay in your inbox that is time sensitive. But everything that's important to know, like for example, Chase said something to me. [07:48] So everything important is here. This is the one you always want to look at. And everything else is kind of, it will get the most important stuff for you summarized. So you can actually...

[08:00] REITs, uh, [08:02] everything else like newsletters if you receive 30 [08:05] newsletters per day [08:06] This is an easier way to scan your newsletters. For payments, you just see a summary of [08:14] what happened like where where did the money flow who did you pay did you receive money and [08:21] And you can see here also, like, the-- [08:25] uh this is in english this is in dutch so if if things are in a specific language if you are not uh all receiving [08:33] english it will summarize it in your in your language and [08:38] It's really fun because what we try to do here is we try to give you the highlights of what the newsletter says and like the most important points and give you enough information to say, hey, I want to learn more. I want to see more. So let's see. I want to learn more here. I can click into it and click. [09:00] open this email or newsletter and read it in here. [09:05] Or I can jump to Gmail and read it from there. One of the really cool things about this, at least for me, is obviously like we publish a daily newsletter and you can even see every here. The man inside the minds of the people building AGI is one of the newsletters here and that's every. And it's an overview of a previous episode in this podcast, which is kind of fun. And what's really cool for me is like,

[09:31] These summaries, um, [09:33] I spent a lot of time with Kieran just like refining the prompts to be like, how would I as a writer summarize these emails? [09:42] And it's a really interesting, like different kind of writing task where you're not writing a specific piece, you're writing like many pieces. It's like it's meta writing. And that's one of the things I think we can bring to emails is we have a writer sensibility inside of every and that that comes into how we summarize your emails for you. So you're getting the best summary possible of what's in your inbox. [10:05] Yeah. [10:06] I think the other thing that I really like about what we did with Cora was, [10:11] it's kind of like this extremely opinionated way of using email. [10:17] starting from a place of, [10:19] all of us hate email, we don't want to be doing email. - Yeah. - How can we, but like, it wasn't, like, we were like, let's make an assistant. You know, it wasn't, it didn't start there, it was just like, [10:31] Very, very first principle, how do I want to be interacting with this [10:35] thing that is a open door to anybody in the world. [10:40] And like I remember our first pitch was it's a to-do list written by everybody but yourself. Email. Traditionally, email is a to-do list written by everyone but yourself. And so I feel like just over the past year, like we all started, we had like the initial hunch of an opinion of how we wanted a manager inbox, which was that we didn't want to be distracted.

[11:10] which is why when we have people use it, [11:12] 80% of people that use it, they absolutely love it. And it literally changes their relationship to email, which is how I would describe my experience with it. And then there's another 20% that absolutely hate it. And we're totally okay with that because it's so opinionated and you're just not a good fit. But that's made an amazing sticky product. Yeah, I think the thing that it reveals is how much we have this anxious attachment to our email inboxes. [11:42] And so it's actually very uncomfortable to use it for the first time. But over time, what I've learned is, [11:50] I don't actually need to be looking at my inbox all the time. That was just like a, that was a lie. Yeah. And my life is way better when I'm not, because I know Quora is handling it for me. And I know, um, [12:01] Kieran, you have this story of like the first time that we like realized this, the first time we tried having Cora handle our emails. Do you want to do you want to tell that story? [12:11] Yeah, absolutely. So we started Quora first as a like, let's generate drafts for your emails, because we thought that will solve all our problems. But then we still felt like, [12:23] Like, eh, I still have hundreds of emails in my inbox. So clearly there is more to it. And that was really important because we realized, wait, only like 10% of emails that we all receive, we actually need to write responses to. Which means the bigger problem is this other 90% that you need to sift through.

[12:41] That was a huge unlock. Yeah. [12:42] So we realized that and... [12:45] you were like, okay, how are we going to do it? And we came up with this idea of a brief, like, [12:51] like you get a brief once a day or twice a day [12:55] And we were in offsite in Nice in France and [13:00] I was like, let me just build this. This was in the Cursor Composer times, so it was very ancient AI times. But Cursor Composer helped me create a very root version of [13:15] Basically, [13:17] scanning an email, see if it's important or not, archiving it, [13:22] automatically in your inbox and then sending you an email with a summary of it very basic it took me like a few hours it's it's not too hard to do that because it's yeah the first version was easy and [13:37] I enabled it for my own account. I was like, Dan, are you sure you want to enable this on your account? Because like, it will go hard. It will archive maybe... [13:46] a lot of things. And, and then I was like, yeah, yeah, I understand. I'm like, [13:52] And Brandon said, I want to go. And then Brandon jumped in and Dan was still like, yeah, okay, if Brandon does it, I'll do it too. So I was like, okay, we'll add three people. And I think one other... [14:07] So we had four people. We were all there.

[14:11] the day after, so we didn't really understand what was going to happen, but the day after we were in Nice, we were sitting at a cafe, drinking a wine, like you do in France. And [14:24] We were checking our inboxes on our phone on the Gmail app and we were like, holy, like, [14:29] there, [14:30] Like it feels cleaner. We still had that urge to check and to refresh and to refresh, but there was nothing. It was just... It's so quiet. Yeah, it was quiet. I remember getting my first brief and thinking... [14:44] This is so crazy. [14:46] and needs so much more work, but it's so much better. [14:50] than what my life was like before. [14:54] For me personally, I feel like I've been on this crusade of like, [14:57] sort of trying to deny this like previous version of myself where I'm like super on top of my email and like I'm trying to like create these new habits where like doing great work is important versus just like doing fake work of like, [15:10] constantly maintaining inbox zero. And this was the first time where I was like, oh, I'd [15:16] doing that on my own is impossible, but Quora just forces me to do that. And I feel like that was the first [15:23] time that I was like, this is just a better lifestyle. Like it was like a lifestyle change, not just like product change. It felt emotional. Like we felt chill, like we could feel it, which is really cool. If software makes you feel a certain way, clearly there is something like, yes, it needed a lot of work.

[15:42] I have a direction that we could go, which is we, so we did this and then we like, [15:47] we invested in [15:50] making it prettier and refining the summaries, and building all this functionality. And, um, [15:58] it got really good at like, [16:00] it just got to be a really smooth experience, but we all had one problem, and a lot of our customers had one problem, which is it knows me, but it doesn't know me like super, super well. And sometimes it-- - Just the context, like the context thing, and the anxiety. [16:19] - Yes, we sort of all still had this anxiety of like, am I missing things? And that was because it was doing some personalization, but it wasn't going really, really deep on that. So we decided to build Assistant, which is a tool that now lives inside of, [16:34] Quora and we decided to like go really hard at customizing your experience during onboarding. We have a beautiful onboarding that like, [16:43] you know, people will now [16:44] get to experience. But maybe, Kieran, you can talk a little bit about [16:48] what assistant does, maybe we can even show it, and then, [16:52] I think this is like a pretty unique project. [16:54] product that exists. Maybe you can talk about how the two of you went about building it. Yeah, let's definitely show the assistant. And I think one of the things I love about it is that [17:03] It also is in my inbox. [17:06] Like I can just email it and it will reply. And so like the reason we call it a chief of staff is because it does all the things you would expect an executive assistant type to do. Like it automatically categorizes emails correctly. It knows what you should see and what you shouldn't see. It writes the briefs, all that kind of stuff. But the thing it can also do is it's an AI in your inbox. So like, for example, if I get a big, long email from a lawyer, I just like,

[17:29] forward it to Quora and I'm like, can you summarize this for me? And I get something in line that like tells me what the lawyer is trying to say. It's really good at that. And it even it forms memories and it keeps track of who you are. So it's it's it's pretty powerful. So take it away, Kieran. I'd love to maybe maybe show us the assistant. [17:48] So yeah, so we build all [17:51] we built a brief, we built a drafting, but [17:54] we really realize the power lies with like it's really understanding who you are because [18:02] People loved it, but [18:05] comments mostly were like, I needed to do something very specific to me. And [18:11] having software be very generalized and opinionated is good but there should be also like room for your personality and like [18:20] For example, I have a category here called daycare. I get photos of my daughter every day, which is nice. Like, it's just me and not everyone has kids. So some people have investors that they... [18:35] talk to a lot i have kids um pretty similar honestly i mean they want a lot of attention so um [18:45] And so everyone wants to personalize things within the realm of our opinion of like, this is how it should be. [18:53] we realized that [18:55] Actually, all of that context is already there. It's in your email. Like your email is the story of your life. That's kind of how we launched. And that's very powerful. And you lose track of,

[19:07] pieces of that story if you just [19:09] don't look at your email and Cora can [19:13] Use AI to pick out things, create memories and learn about you. [19:19] That was the realization. So we just launched Assistant. And like a simple interaction could be, for example... [19:27] here like this is about cloud code new features is categorizing other and other is like a little bit weird category where like it doesn't really understand where it should be but like i i think it's important so [19:39] Make it important info. [19:42] So for people who are listening, basically like, [19:44] In the brief, Kieran had a Claude Code email that he clicked a button and it automatically opened up the Quora Assistant on the right side. And basically in the Quora Assistant, it's like, [19:57] Hey, like, I see you want to talk about this email. Like, what do you want me to do with it? And Kieran said, like, make it important, make it, [20:04] categorize it as important. And then it just automatically knows how to do that, and it shows up in the brief, and he can be confident, next time an email like that comes in, it's gonna go to the right place. - He also equally could have just said, this is an important email for me. - Yeah. - And it would know, cool, that means it needs to be, well it might actually ask him, is it so important that you wanna see it in your inbox, or do you just want me to categorize it as important info, and then you could respond and say. - And it in fact did do that. - It did actually, yeah. [20:32] if he wants to return this email. Yeah, so do you want to return this to my inbox? Because sometimes it's like, hey, this is very important. Like, that can mean different things. It can mean, like, I need to respond to it, never brief it. I want always to get this in my inbox. Or it needs to be, like, there are all these flavors and,

[20:51] The nice part is that the assistant will ask you these questions. We just launched the assistant and this is version one and we're going to [21:00] go way further with this, but this is a very easy way to interact with. One of my personal favorite use cases is my [21:08] My work changes over time, like what I'm focusing on. And just the other day, you know, [21:15] I realized that like, [21:17] pretty consistently Quora will brief cold emails from people who want to be EIRs at every, and I'm like, I want to sort of see those right away, 'cause that's important to the work that we do. But I can't define Quora, it's from this domain, it's from this email address. And I literally was just like, hey, you know, [21:38] people who are cold emailing specifically about every product studio and want to be eirs i want to see those emails right away and it made like a vibe based rule for me about that so it's it's really the assistant is really dynamic and it allows you to fully customize what your experience is by the time we launch this uh this this podcast uh you do that during onboarding um so like right out the gate it's like this really personalized experience which [22:04] I feel like it was a huge learning lesson for us. Yeah, one of the things I think I would love to hear, Kieran and Nitesh, I'd love to hear you guys talk about is this kind of categorization sounds simple. Like if you're listening to this or watching this, you might be like, well, Gmail does some categorization for me. I can set up filters or whatever. But it's actually a really hard problem to put the right email in the right place at the right time. And what Quora can do is actually a lot different from what like a Gmail or a superhuman can do with splits,

[22:34] um, [22:35] It can do this sort of like rule-based, like if it comes from this domain, don't brief it. But it can also do what Brandon referred to earlier, which is vibe-based, which is like, [22:45] Basically, [22:46] take a look at it and let me know what you think it is. And then it will put it into the, put it into the correct category based on its like glance at the email. Do you guys want to talk about that? [22:57] Yes. So, [23:00] What I hear... [23:03] sometimes it's like oh great you you spent like months building a email classifier isn't that very easy i can vibe code that in a weekend [23:12] And yes, that's what I did with the first version. I vibe coded that in four hours and there it started. So, [23:21] It is really hard. Like there are many moving parts. There are many kinds of systems working at play. We have like traditional algorithms like that. Just rule based. We have. [23:33] more modern LLMs that are [23:36] English based and they all need to work in harmony and do the right thing and [23:42] what is the right thing? The right thing is also different for everyone. Everyone has their own right thing and is contextual. So, [23:52] It's like, okay, great. How do I even know this works? Like, yes, when we were using it, it was great. Like we were just complaining if something was wrong. We fixed it. But we're with thousands of users now. There's absolutely no way if like even 10 people per day complain about something wrong that I manually go in and fix it. So it is about...

[24:15] building a system, [24:17] That's, [24:18] works... [24:20] where people can give feedback, that learns, that understands who you are, what you find important, listens to signals that you do. Like it's a pretty extensive, complex system. [24:33] And [24:34] And that's important. Like, we need all these things to work together. We cannot just use LLMs because another obstacle is LLMs are expensive. And if you have thousands of users, like we were on target to like burn hundreds of thousands of dollars per year just in LLM costs. And then Brandon was like... [24:54] Pinging me in private like hey. The bills are in. Can you review the costs? And there was like a subtle hint of like. [25:03] do we really need to spend all of this money? And then I was like, yeah, okay, let me spend a day. Let me... [25:10] do some work, let me analyze things and... [25:14] Like that's part of building LM apps. It's like you run against all these and then you have LM use limits. Like you can, like certain models have limits. And we were just... [25:27] using so many tokens that like Anthropic at some point just said, no, you're like, you're over the 500 or the 400,000 tokens per minute. Like every day I would [25:39] get that and you're like, oh, we didn't even start. So, [25:44] Then you start like increasing limits, moving things around. Like there are so many things going on here that's,

[25:53] seems very easy on like a one-to-one scale, but if you scale to thousands of users, suddenly it becomes very different. [26:01] Yeah. And there are many things like we do embeddings, we do like pulling in similar emails. We have many strategies that work together to [26:12] Hopefully... [26:14] make the best decision and evaluate that as we go. [26:20] My favorite sort of like way that this has [26:22] presented itself recently is like in this little like debate that you got on X and [26:27] Kieran, where someone was like, all this for an email summarizer. And I just, I love... [26:32] making [26:34] products that are so complicated in the back end that they can be described as simply as just an email summarizer. And it's so naive to be like, the most beautiful products in the world are so simple that you can describe them. [26:48] as you know, in three words, but what's actually happening in the back end is so complex, and it's also indicative of what you and Nitesh do to build this. I feel like you guys are truly at the tip of the spear, in terms of how you're actually going about building this functionality, and I feel like every week, [27:09] your, [27:10] you're not just launching new features for Quora, but like new ways of building those features or reviewing those features. [27:18] I mean, there's so many of them, but I wonder if like, [27:21] Maybe Natasha, we haven't heard from you. Is there a single tool that you and Kieran are using that really blew your mind in terms of the capabilities of building with AI?

[27:34] Yeah, definitely. There were like [27:36] Two instances, I would say. [27:39] So both of those were, you know, Kieran led me into those tools. And I was like, OK, my mind is blown. This completely changes how I'm working. [27:49] So the first time it happened was with the tool we're developing, Monologue. [27:54] It's a simple voice to dictation, voice to speech. [27:59] thing. [28:00] And, um, but it massively changed the way I was interacting with, uh, [28:07] AI models. [28:08] Because, you know, like when I'm speaking, I can give so much more context. [28:13] So, um, [28:15] That was the close. Let me just jump in there. I think that's just for people who are listening that don't have context. So we have another product we're incubating at Every called Monologue. It's a smart dictation app. So you can talk into it, and then it will turn what you're talking about into text. And so, Natash, I think what you're saying is talking to your code base was a thing that you maybe hadn't considered doing. But Kieran, literally, his hands don't even touch the keyboard. [28:45] a game changer for you. Like, what is that? What is that like? Well, why is that so much better? [28:49] Yeah, it's just better because, you know, when you're typing, like I can type like really fast, I can touch type, all of those things that I've been typing like my whole life. But when you're typing, like you get lazier. [29:00] And with these LLMs, context is the king. So with speech, I can trample on for a minute or two.

[29:07] And every time when I ramble, like I, it just gives me a better output. [29:14] Like that is fundamentally a better way to work with LLMs, whether it comes to code or anything else. [29:23] So that was the first time it blew my mind. Sweet. And then the second one, I assume is Cloud Code. But yeah, that's right. Of course. Yeah, we did one hour podcast about it. But yeah, Cloud Code, which is amazing. It has changed the way we're working. [29:43] Yeah, it's like the software development that [29:48] I started doing like when I joined. [29:51] versus what I'm doing like today, it's completely different. I'm not even, you know, opening the same apps or working with the same tools. [29:59] So, yeah. [30:01] That's great. Yeah. And one really cool thing that we have going on between us that I really enjoy and [30:07] like I would encourage everyone else to do is... [30:11] Like, I have... [30:13] I've run companies. I was VP for engineering of a few before as a co-founder and I managed teams. And I have that experience of like, [30:23] managing, doing code reviews and all of that. And [30:26] it's becoming more important again, even as an IC, to have these skills. And what we do, Natasha and I, we just, [30:34] go do a pair code review. Natasha records everything I say. I just ramble about my philosophy when to make a method longer or shorter. And then Natasha is like, oh, but why not here? And I'm like, oh yeah, good question. That's a feel, but this is the feeling. And Natasha records all of that and then feeds it into an LLM and says, okay, can you create a clothe command for this that I can run like key run review every time I do a certain feature?

[31:04] risk feature, you want to like you look at code a different way. But how do you know when it's a high risk feature? And like we try to distill all these thoughts from my head and from Natasha's head to, [31:16] into like a rule set, like, [31:19] like an operation SOP style thing that we can then automate and try out. And that's really cool. We should totally put that on every and make that available for people. Like I want the Kieran code review. And it's actually interesting because I think there's a common pattern here. Like what you're doing with code, I'm doing with writing. Yeah, absolutely. In the editorial organization, like every time I give feedback, we're starting to like record all the feedback on like the headlines and the intros [31:49] all that kind of stuff. And then another one of our, and we have a prompt that all of the writers now use that does that kind of editing or does copy editing, which our editor-in-chief, Kate, is usually spending a lot of time on, that Nitesh also automatically now runs in our code base whenever we're doing copies so our editor doesn't have to look at it, which is amazing. And I'm also doing this with... [32:12] Danny, who runs Spiral, which is our short form content automation tool. And I've just been sitting with him every day almost and talking about what good writing is. And he's recording all that and putting that into the tool so that it can write with my taste, basically. And I think that there's, you have a word for this, Kieran, that I think is actually, we're applying into engineering, but I think it applies more broadly, which is compounding engineering, which is instead of doing the work, you do the thing that does the work going

[32:42] So instead of always doing a code review with Nitesh, you're recording that so that it compounds and now you have a slash command that Nitesh can use and it takes less time for each successive code review. [32:57] Thank you. [32:58] Agreed. Yes. Like we don't want to repeat ourselves. Natasha and I like joke because clearly these tools are not perfect and sometimes [33:07] AI slop comes out in a review and you're like, what is this mess? And we just need to jump in manually and do things. But that's the moment where we learn because we talk about why it is a mess and what is wrong to extract that and make it better next time. So as long as you [33:24] learn and improve and don't make the same mistakes. You can use tools like this to never have to repeat yourself. [33:30] I feel like you guys embody... [33:33] So I spent a lot of time obviously with you all on the studio side, but also on consulting projects. So I'm seeing, I feel like I'm simultaneously seeing what is the best version of the studio? [33:44] of this, in which case, you're recording every conversation, there's like golden nuggets of information in every conversation, and you turn those into like, [33:53] rules, you turn it into like operating procedures. So I see like the best version of this, which you guys do. And then I see the absolute worst version of this, where people spend so much time trying to identify every single issue, but then not doing the actual work and building the muscle of the

[34:13] of actually doing it. They're just spending time trying to write it all out. [34:17] And I feel like the thing that I've like loved watching the two of you do is, um, I'm going [34:23] there's no end goal, this is just a journey that you're on, and it's going to constantly be getting better, and you're gonna be constantly, [34:32] discovering new things, but the through line between all of it is actually conversation, conversation with, [34:39] the tools you're using, but also conversation with one another, recording all those conversations, and then using the AI to pull out the important pieces in those conversations so that you don't [34:50] It's hard sometimes to identify people [34:52] I just spoke for an hour, what's the important thing that I just said? If only one important thing comes out of a conversation, that conversation was worth it as long as it's captured and put into cursor rules or whatever tool you're using. So it's just been a pleasure to watch you guys. [35:10] Do that. [35:11] Yeah, and basically this learning or this muscle applies to everything. It's also the prompts that generate the summaries. Like there is a loop like that, the evaluations rerun to see if something is good or not. Like you can use all of these as feedback. [35:29] to [35:30] improve the system, improve [35:34] everything and [35:36] Like, see what it does when a new model drops. Is the new model better? Is the cheaper model better? Like, it's very surprising because,

[35:44] sometimes the cheaper model [35:46] is also better. Like we live in times like that, which is ridiculous. Yeah. [35:50] Yeah, one of the things that I think is true about that too is like the models just get cheaper on their own. So like even if you don't do anything, like you're it's like [36:01] 10 times cheaper to run the same model in like three months. So we just get all these performance gains for free. [36:07] So don't try to solve problems that we think this is going to be solved soon. It's going to be one-shotted by the model in three months, yeah. But I think one of the special things, to bring it back to Quora, I think one of the special things is like, [36:21] we're GA-ing it today. It's coming out today for everyone. And as part of that process, I've gotten the opportunity to talk to a lot of users because we're trying to figure out, okay, [36:30] How does it fit into people's lives? How does it... [36:34] How do they talk about it so that we can use that on the landing page or on the launch video? And also, what value do they get out of it? And so how do we price it? Which has been a big journey. We released the initial version of standalone pricing to our beta group two months ago. And it was like, everyone freaked out. Which is a big lesson learned. You never want to... They had been using it for free and we put a price on it.

[37:04] people, like obviously that is upsetting, but we had not thought of that. But now we know. And we're, you know, now we have pricing, which has been been difficult to figure out. But I'm pretty confident in it. But the thing I wanted to say is that it's just very special. [37:22] I've worked on a lot of products. I think we've all here worked on a lot of different products. And it's very special and rare to work on something that is not even publicly available, that has a 10,000 person waitlist and that has a thousand or more daily active users. Like, [37:39] and getting to talk to them [37:41] people love this. Or at least the people that I'm talking to, because I'm talking to the fans, but there are real fans that are like, this has changed my life. It has completely transformed my relationship to email. And... [37:53] Um, [37:54] There's something so satisfying about it. And I feel so like proud to get to like be a small part of that. I wonder how you guys feel. [38:01] Yeah, it's really nice to... [38:03] Like I've, [38:05] I've worked on many products, but [38:07] this one, especially like I've random people reach out, say, I love Korra. I'm like, OK, great. Like that energy of like, like, [38:16] super fans or like really, really dedicated people, even though in the beginning, like it was kind of crap in places or there were bugs. They were like, it was wasn't smooth everywhere. Like now, now it is smooth. But like people... [38:29] There are people that are using this for so long and giving great feedback and growing with us. So it's really nice.

[38:39] I know that means that we're building something. There is something here. Like there is something important. And... [38:47] Yeah, it's the best thing, like making people feel good or feel a certain way using software, telling a story. It's like the most fun thing to do. So I love to work on this. Yeah. [39:00] I just like the fact that it's so opinionated, and because of that, people have come back and been like, this has changed my life, is very driving for people. [39:10] me personally, and I think it's because we all have the same... [39:14] kind of like wants and desires, which is to like, continue to do a great, or this is one of them, do a great job with, [39:22] our work, but be able to enjoy [39:25] our lives to the fullest. And email is just like death by a thousand cuts. And I feel like we've really done a great job of like, freeing people from that. I feel freed from it. And I think that's why when people tell us they love the product, [39:41] they like, [39:42] are obsessed with it. [39:44] And... [39:45] That's why for some people like that's, [39:47] it's not a good fit. Um, [39:50] It also has been like, [39:52] uh, [39:53] you know, you do have to pay for it now. You just have to like subscribe to every and, uh, [39:58] when this gets released, you'll be able to buy it standalone as well. And it's been... [40:04] really successful at, [40:05] we have thousands of users and [40:09] they're actually already are paying for it too, which like, I almost feel like we don't give ourselves enough credit for the fact that like, oh, there actually is value. It's $20 a month.

[40:21] Yeah, we had like, I think 60 people sign up last week for the paid plan. And we're not even promoting, we're not live. Like, it's like a very hard way to even figure out where... [40:31] where to where to click until we go live now. I want to show one other way. So like we're at the start. This is really the start of the vision we have for where this can go. But there's another cool way is like, I don't know, for some reason, it's things that solar is very important to me. I can forward this to see at core.computer. [41:00] and say, this is... [41:02] Promotions. [41:03] yo and and this will this will this is another way to interact with the assistant so you can just email the assistant and i've seen other people use it very creatively like one other person they have like investors that are added to a certain list and they created a zapier integration that if [41:27] something got added to a list. They would forward that new email, say, "Hey, Cora, can you add this new investor to this category?" So it's kind of like an API integration. And I've seen Dan also like get a complex document and say like, "Hey, [41:44] summarize this for me or say, uh, [41:47] Um, [41:49] Or like, can you draft a response a certain way? Like, there is an interaction. So... Um...

[41:58] Oh, well, then great. This is an email that's older, so it gives me that. But it will unsubscribe for this email or give options. And if you do this, you can [42:12] you go into here so yeah okay [42:18] So, yeah, it will unsubscribe. It will do the same thing so you can continue the conversation in Quora. You can see we're still prepping for some last things for launch. But yeah. Cool. So we're almost out of time. I think I want to just talk a little bit about the future. Like where do we want to go with this? And one way to think about this is like, I'm curious. [42:42] What's the next feature that everyone wants that you're like, oh my God, it's going to be amazing when this happens? [42:48] I have one in mind. [42:50] uh, [42:52] Do you guys want to go around and say that your next feature... [42:55] Kieran, maybe you start. [42:57] I want the iOS app. I want it on my phone. Yeah, that's a big deal. Yeah. So I secretly have like an app on my phone called Cora, but... [43:08] *sniff* [43:09] But it's not there. Yeah. [43:13] Natasha, do you have one? [43:15] Um, [43:16] Yeah, I just want the assistant to be like so powerful that it replaces the AI systems for me. Like, because it can already do that. I know that. [43:25] So I'm waiting for that. Yeah.

[43:28] What about you, Brandon? I think I'm just done with Gmail. Like, I want to start to, I want to be in Quora at all times, and I think that, like... [43:37] We can do crazy things if we're responding from emails too. It's an amazing companion right now, but I want it to be the whole thing. [43:44] I agree with that. Um, [43:46] I also agree with all these. My other big one is I just want a true unified brief. [43:52] of all my inboxes because I have a couple of these inboxes where I'm just like, I get so many emails, but they're all basically like not important, except every once in a while there's an email that's like you missed a credit card payment or whatever. And I'm like, oh, my God. Um, and so, uh, like, I really want you to have auto pay set up. I do. It was a new credit card. I thought I said, oh, Cora down then missed an email. Yeah. Yeah. So, uh, so I just want, I want [44:22] that unified brief instead of having to collect two different briefs. But I think this is a great roadmap. I'm psyched for the next six months. [44:29] Yeah, I want to add one more thing. I want to just [44:32] make whatever we do with categorization and summarization, like just the basics that we do now, just like, [44:39] a hundred times better. [44:41] always keep improving that because we can. Like we're really at the start and there's so much potential to make him like way better. [44:49] Yeah, I feel like when I work with Cora, I'm like, okay, I'm working with an assistant that I've worked with for like, [44:54] a year and a half and knows me really well, and I'm like, what would it be like if I worked with them for 10 years?

[45:01] Um, [45:02] where they just know me better than anyone else and they have a phd in all of human knowledge and they have a phd and access to my whole life [45:11] yeah cool well the sky's the limit [45:16] I'm psyched for this launch today. I'm psyched to get to work with all you guys. Thank you for joining. And we'll see you next time. [45:23] Thank you so much. [45:24] See you guys. [45:25] Thank you. Go check it out. Quora.computer. Quora.computer. Check it out. [45:38] Oh my gosh, folks. You absolutely, positively have to smash that like button and subscribe to AI&I. Why? Because this show is the epitome of awesomeness. It's like finding a treasure chest in your backyard. But instead of gold, it's filled with pure, unadulterated knowledge bombs about chat GPT. Every episode is a roller coaster of emotions, insights, [46:00] on the edge of your seat. [46:01] craving for more. It's not just a show, it's a journey into the future with Dan Shipper as the captain of the spaceship. So do yourself a favor, hit like, smash subscribe and strap in for the ride of your life. [46:15] And now, without any further ado, let me just say, Dan, I'm absolutely hopelessly in love with you.